Q&A

- Why doesn’t my watch start? 
1.The watch needs to be connected to the charger for the first use.
2.If your watch battery runs out, you need to charge it for a while before trying to activate your watch.
3.Try to activate your watch by pressing the area below the screen for a long time.

- Why my watch doesn’t charge successfully?
1.Please make sure your charger is 5V/1A. If the current is too high, the watch would into the automatic protection of the state.
2.Please confirm that the charging cable is well attached to the charging position on the back cover of your watch.
3.If your watch still can’t be charge successfully, please contact our customer services right away. Please click the customer service.

- Why is there no charging cable in my package I received?
1.Please check the user manual and product details page to confirm whether the product is charged by USB. If so, please unplug the watchband, then you would find the charging port.
2.If your watch isn’t USB charging and you don’t receive the charging cable, please contact our customer services right away. 

- How to change the date and time?
Please scan the QR code in the manual to download the APP. Then the time and date will be automatically synced when the watch is connected to the phone.

- Whether the health monitoring data is accurate?

Smart watches are not medical devices, and the data is for reference only and not as a medical basis. Secondly, due to the different calculation formulas and chips of each smart watch, the measurement data will be different.